4.4
As someone who uses valuation systems in my day job this is better than some products on the market. Overall it is a good valuation software product. However it has it's quirks and is still not perfect but MRI have been quick to address area's of improvement and guide through certain specific problems. With the right training and regular use it's a suitable product.
The response was efficient and was able to understand the issue and provide a clear explanation.
However having read the advisory note the issue would have remained hazy I would suggest a review of the notes to explain the the term 'Proposed' and Approved' are interchangeable and are there for the purpose of presentation
The Best program ever! Love every moment of it! Still New but love the challenge
As always great customer service and user friendly implementation. Thank you !
Thank you for great work of the entire waiting list application portal team!
Great product and service. We have been able to add on other software programs which integrate with MRI in order to manage properties across our portfolio.
We are mid-way through our MRI Investment Central implementation process and could not be more satisfied with both the product features/ease of use as well as the professional service received by our implementation team. Extra kudos to our Account Manager Michael Fairley who has been invaluable throughout this process whether configuring the system to our business requirements or supporting our staff departments as they transition to this business solution. We are on track with our original scope of work as well as milestone dates. Well done MRI team!
I have worked with MRI (formerly Ingeratec) for a decade. The biggest decision to continue to work with them is the customizable features and the fact that they are always looking at ways to improve the product.
I love that they are increasingly giving the users access to pull SQL tables and load data from Excel themselves.
They are very responsive to tickets/bugs; although they can get a bit backlogged on adding new screens and reports.
We are also planning on adding additional MRI services in the near future and are excited for that next step.
Brilliant service from the team, especially Ben & Stewart!
Software is finally working as we wanted it to, it has taken 9 months to get to this point after going live. The response to our queries has not always been as prompt as we would have wanted, and it has often required me to escalate matters to senior management at MRI to get matter resolved and worked on. There seems to be a lack of management of resource at MRI as they often do not respond as quickly as one would expect them to do to issues that have become critical.
Great product that you can customize with add on software programs to create your perfect system.
Great service and very impressive product (especially for the price). Does everything we require to manage a large portfolio of properties. We also had an excellent website made to link in with the software. Highly recommend.
Insight Tool
Great product, great people to work with.
Greg and his colleagues have been really wonderful and responsive to our needs, and sometimes our technophobia!
I have been using MRI software for over Five Years now and I love the ease of use and customer support.
First time user of the Housing Jigsaw software it has been great! Simple to navigate through and really straightforward to use and easy case management - I always know where the teams cases are, ensures we stay compliant with H-CLIC. Its the ease of use for homeless case management that really wins this for me!
Support team are always helpful although I do have persistent error with some of the reports.
We use Streetwsie for our ASB casework and the software is fantastic. Very simple to use and keeps all our cases on one safe and secure platform.
We have been using the Housing Jigsaw software since the Homelessness Reduction Act came into effect and it has been great! Really straightforward to use, ensures we stay compliant with H-CLIC, and the team are always really helpful with resolving any issues which arise. We would recommend this product.
Housing Pro software runs our Section 8 program beautifully! Even with the pandemic, the customer service has not waivered!
Our company has been working with MRI for over 20 years. We truly enjoy working with our rep, Marcy Prezlomiec. She always gets us what we need and listens to our concerns.
MRI on-premise is great! We migrated from Yardi a few years ago and have been using MRI ever since. It is very customizable and open to connect to other software. Customer service is on point!
