🔍 Deep Dive: Serguey Shinder

Serguey Shinder

Nov 9

Our Sole Trader Builders Now Report to HMRC Every Quarter and Our Receipts Are Still on Thermal Paper

#sergueyshinder #futureofit #tax #customers

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Serguey Shinder

Nov 9

An Adviser Offered to Claim Research and Development Tax Relief on Our Warehouse System and I Would Have Had to Defend It

#sergueyshinder #itbusiness #finance #governance

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Serguey Shinder

Nov 9

Our Route Planner Sent Crane Lorries to the Middle of Each Postcode and Some Rural Postcodes Are Miles Wide

#sergueyshinder #data #geodata #logistics

2 min read

Serguey Shinder

Nov 9

We Changed Our Text Message Provider and Twelve Hundred Customers Who Had Opted Out Heard From Us Again

#sergueyshinder #automation #marketing #privacy

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Serguey Shinder

Nov 9

Our SharePoint Storage Ran Out and a Third of It Was Old Versions of the Same Spreadsheets

#sergueyshinder #cloud #storage #costs

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Serguey Shinder

Nov 9

Our Yard Manager Searched for a Remote Support Tool and Installed the One in the Advert

#sergueyshinder #cybersecurity #malware #endpoints

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Serguey Shinder

Nov 9

One Reply All to Our Whole Company Turned Into Seventy Thousand Emails Before Lunch

#sergueyshinder #itoperations #email #communication

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Serguey Shinder

Nov 6

Our Counter Staff Now Wear Cameras and Looking After the Footage Has Become Our Job

#sergueyshinder #futureofit #privacy #video

2 min read

Serguey Shinder

Nov 6

Our Credit Controllers Check Every Builder Who Opens an Account and Nobody Checked the Company Selling Us Our Licences

#sergueyshinder #itbusiness #suppliers #risk

2 min read

Serguey Shinder

Nov 6

Our Margin Report Left Out Supplier Rebates and We Moved Our Block Sales to the Brand That Earned Us Less

#sergueyshinder #data #reporting #finance

2 min read

Serguey Shinder

Nov 6

Microsoft Blocked the Macros in Our Timber Quote Workbook and Our Branches Learned to Unblock Everything

#sergueyshinder #automation #macros #security

2 min read

Serguey Shinder

Nov 6

A Patch Lead Plugged Into Two Wall Sockets Took Our Whole Depot Offline for Four Hours

#sergueyshinder #cloud #networking #resilience

3 min read

Serguey Shinder

Nov 6

Our Card Terminal Was Swapped on a Busy Saturday and We Had Never Written Down Its Serial Number

#sergueyshinder #cybersecurity #payments #physicalsecurity

2 min read

Serguey Shinder

Nov 6

Our On Call Engineer Reached Head Office at Quarter to Three and His Card Would Not Open the Door

#sergueyshinder #itoperations #oncall #resilience

2 min read

Serguey Shinder

Nov 5

Our Largest Sites Now Book Our Lorries Into Their Own Systems and Our Planner Still Thinks It Chooses the Time

#sergueyshinder #futureofit #logistics #integration

2 min read

Serguey Shinder

Nov 5

A Price Error Sold Our Insulation at a Tenth of Its Price and Our Email Had Already Told Customers Yes

#sergueyshinder #itbusiness #ecommerce #legal

2 min read

Serguey Shinder

Nov 5

Our Kitchen Sales Grew by a Third Because We Had Moved Taps and Sinks Into Kitchens

#sergueyshinder #data #reporting #analytics

2 min read

Serguey Shinder

Nov 5

Our Joiner Automation Switched On Accounts for People Whose Job Offers Had Been Withdrawn

#sergueyshinder #automation #identity #onboarding

2 min read

Serguey Shinder

Nov 5

Our Directory Sync Server Went Quiet in March and Our Leavers Kept Their Cloud Accounts for Three Weeks

#sergueyshinder #cloud #identity #hybrid

2 min read

Serguey Shinder

Nov 5

Our Buyer Typed a Code Into a Real Microsoft Page and Gave a Stranger Her Mailbox

#sergueyshinder #cybersecurity #phishing #identity

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Serguey Shinder

Nov 5

Our Orders Mailbox Filled Up on a Friday Afternoon and Every Warning Had Gone to the Mailbox Itself

#sergueyshinder #itoperations #email #capacity

2 min read

Serguey Shinder

Nov 5

Our Fuel Tank Gauges Report Over 2G and the Network Has a Closing Date

#sergueyshinder #futureofit #iot #mobile

2 min read

Serguey Shinder

Nov 5

We Paid Two Hundred and Eighty Thousand Pounds a Year Into the Apprenticeship Levy and IT Had Never Spent Any of It

#sergueyshinder #itbusiness #skills #training

2 min read

Serguey Shinder

Nov 4

Our Special Order Lead Times Improved Every Month Because the Slowest Orders Were Cancelled Before They Counted

#sergueyshinder #data #metrics #reporting

2 min read

Serguey Shinder

Nov 4

Our Stocktake Emptied Each Aisle Overnight and the Reorder Job Bought It All Again

#sergueyshinder #automation #inventory #procurement

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Serguey Shinder

Nov 4

Our Branch Trade Day Used Up Every Wi-Fi Address and the Replacement Scanners Could Not Join for a Week

#sergueyshinder #cloud #networking #dhcp

2 min read

Serguey Shinder

Nov 4

Our Customers Received Fake Delivery Texts in the Same Thread as Our Real Ones

#sergueyshinder #cybersecurity #sms #fraud

2 min read

Serguey Shinder

Nov 4

Our Depot Support Calls Fell by a Third Because the Number on Every Sticker Had Stopped Working

#sergueyshinder #itoperations #servicedesk #telephony

2 min read

Serguey Shinder

Nov 3

Our Next Handsets Have No SIM Tray and Our Depots Still Swap SIM Cards From a Drawer

#sergueyshinder #futureofit #mobile #esim

2 min read

Serguey Shinder

Nov 3

Three Business Cases Claimed the Same Four Planners and Only One of Them Could Be Right

#sergueyshinder #itbusiness #businesscase #budgeting

2 min read

Serguey Shinder

Nov 3

Our Telematics Said Our Crane Lorries Idled Two Hours a Day and the Engine Was Working the Crane

#sergueyshinder #data #fleet #metrics

2 min read

Serguey Shinder

Nov 3

Our Statement Run Matched Files to Customers by Their Place in the List and Two Hundred Got Someone Else's

#sergueyshinder #automation #billing #privacy

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Serguey Shinder

Nov 3

Our Storage Promised Our Servers Thirty One Terabytes and Owned Eighteen

#sergueyshinder #cloud #storage #virtualization

2 min read

Serguey Shinder

Nov 3

A Counter Assistant Signed the Branch Browser Into Her Own Account and Took Our Saved Passwords Home

#sergueyshinder #cybersecurity #browsers #passwords

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Serguey Shinder

Nov 3

Our Network Supplier and Our Warehouse System Supplier Both Changed Something on the Same Sunday Night

#sergueyshinder #itoperations #changemanagement #suppliers

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Serguey Shinder

Nov 2

Our Trade Customers Want to Pay by Bank App at the Counter and Our Tills Can Only Refund a Card

#sergueyshinder #futureofit #payments #fintech

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Serguey Shinder

Nov 2

We Asked Our Yard Staff to Use Their Own Phones to Sign In and Forty Three Said No

#sergueyshinder #itbusiness #workforce #authentication

2 min read

Serguey Shinder

Nov 2

We Stopped Selling Three Hundred and Forty Products and Our Returns Screen Stopped Recognising Them

#sergueyshinder #data #masterdata #returns

2 min read

Serguey Shinder

Nov 2

Every Update Reached Our Aberdeen Branch First Because the Rollout Ran in Alphabetical Order

#sergueyshinder #automation #deployment #releases

2 min read

Serguey Shinder

Nov 2

We Upgraded Ten Access Points at a Depot and Fourteen Desk Phones Lost Power

#sergueyshinder #cloud #networking #capacity

2 min read

Serguey Shinder

Nov 2

Every Scan From Our Depot Printers Landed in a Folder the Whole Depot Could Open

#sergueyshinder #cybersecurity #privacy #printing

2 min read

Serguey Shinder

Nov 2

Our Forklift Terminals Switched Off With the Trucks Every Night and Missed Nine Months of Updates

#sergueyshinder #itoperations #patching #warehouse

2 min read

Serguey Shinder

Nov 1

Our Suppliers' Barcodes Will Soon Carry the Batch Number and Our Stock System Has Nowhere to Put It

#sergueyshinder #futureofit #barcodes #supplychain

2 min read

Serguey Shinder

Nov 1

We Sold Our Hire Division and Two Years Later My Team Still Runs Its Systems

#sergueyshinder #itbusiness #divestment #contracts

2 min read

Serguey Shinder

Nov 1

This Year Has Fifty Three Weeks and Last Time Our Reports Lost One of Them

#sergueyshinder #data #reporting #calendars

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Serguey Shinder

Nov 1

Our Licence Check Was Not Allowed to Look at Thirty Eight Drivers and Marked Them All Clear

#sergueyshinder #automation #compliance #transport

2 min read

Serguey Shinder

Nov 1

We Moved Our Depot Cameras to the Cloud and Every Scanner Waited Behind the Video

#sergueyshinder #cloud #networking #bandwidth

2 min read

Serguey Shinder

Nov 1

Our Door Fobs Could Be Copied Through a Pocket and the Access Log Named a Man Who Was in Spain

#sergueyshinder #cybersecurity #physicalsecurity #accesscontrol

2 min read

Serguey Shinder

Nov 1

Our Goods In Scanners Dropped Off Every Lunchtime and the Engineer Only Ever Visited in the Morning

#sergueyshinder #itoperations #wifi #warehouse

2 min read

Serguey Shinder

Oct 30

Our Right to Work Checks Are Going Digital and Our Onboarding Still Expects a Photocopy

#sergueyshinder #futureofit #identity #hr

2 min read

Serguey Shinder

Oct 30

Our Delivery App Saved Finance Two Jobs and Transport Was Asked to Pay for It

#sergueyshinder #itbusiness #budgets #businesscase

2 min read

Serguey Shinder

Oct 30

Our Training Customer Placed More Orders Than Most of Our Real Ones

#sergueyshinder #data #forecasting #testing

2 min read

Serguey Shinder

Oct 30

Our Leaver Process Forwarded Her Mailbox to the Manager Her Grievance Was About

#sergueyshinder #automation #privacy #hr

2 min read

Serguey Shinder

Oct 30

The Cable to Our Gatehouse Was Forty Metres Too Long and the Old Switch Had Been Hiding It

#sergueyshinder #infrastructure #networking #cabling

2 min read

Serguey Shinder

Oct 30

Our Fuel Card Portal Read Its Sign In Code to a Voicemail Anyone Could Dial Into

#sergueyshinder #cybersecurity #authentication #fraud

2 min read

Serguey Shinder

Oct 30

The Transport Office PC Crashed Every Afternoon Because Nobody Ever Signed Out

#sergueyshinder #itoperations #desktop #troubleshooting

2 min read

Serguey Shinder

Oct 30

A Drone Counted Our Warehouse in One Night and Our Stock System Could Not Keep Up

#sergueyshinder #futureofit #warehouse #automation

2 min read

Serguey Shinder

Oct 30

Five Directors Priced an Hour of Downtime and Together It Came to Three Times Our Turnover

#sergueyshinder #itbusiness #risk #businesscase

2 min read

Serguey Shinder

Oct 28

Our Customer Tiers Were Calculated Once in 2020 and Never Again

#sergueyshinder #data #customers #masterdata

2 min read

Serguey Shinder

Oct 28

Our Cash Matching Reached Ninety Two Percent by Guessing Which Invoice Customers Meant

#sergueyshinder #automation #finance #metrics

2 min read

Writing Debut